Information Technology

Find the contacts and answers to get your problem addressed quickly. What is the nature of your problem?

General Computer Issues, Software, Email, Passwords, MyStThom, Blackboard:

To request IT support 24/7, or to view the status of any active tickets, log in to the portal on the right with your myStThom username and password.

You can also call the Help Desk at 713-525-6900 or 1-800-630-8715, email ithelpdesk@stthom.edu, or click the "LiveChat" button on the right for support via chat.

• FAQs | Celt ID / Password FAQ
• New Faculty IT Support Brochure (PDF)
• One-Sheet IT Orientation for Students (PDF)
• ​Report Spam
• IT Account Creations & Services (IT Action Form)*
  Note: IT Action Form has been moved to the Forms section of myStThom.

Instructional Media Services:

• Special Event Request and Fees Guidelines (PDF)
• 713-525-6900(Immediate Classroom / Lab Need)
• media@stthom.edu (Lab / Classroom Requests)
• Special Event Services Form

Blackboard:

• Faculty Help:
  • Blackboard Course Request Form (for Instructors)
  • Need Help? Open a Blackboard Support Ticket
  • Self-Help Tutorials
• Student Help:
  • Issues with Blackboard Account ithelpdesk@stthom.edu
  • Self-help Tutorials

Telephone and Voicemail

• Call Help Desk at 713-525-6900 or 1-800-630-8715
• ithelpdesk@stthom.edu

Buying Hardware/Software

• See Purchases & Recommendations Page

I have a question that's not answered above.

• New Security info on Phishing, Malware, Spyware, etc.

Production Systems 

Regular system maintenance time is reserved for one Friday of the month between 6 p.m. to 12 a.m. Some dates may change for Production Systems (i.e. Blackboard, myStThom, Webmail) due to holiday or academic needs.  Please see schedule below.

These systems will be unavailable at some time during the scheduled maintenance window.  Please plan accordingly.

If a scheduled maintenance period conflicts with activities such as registration or final exams, IT will do everything possible to reschedule to accommodate these critical periods.

If there are any questions about the availability of a system, please contact the IT Help Desk at 713-525-6900 or 1-800-630-8715, or via email.

Read more information about the system maintenance period, IT method of notification and procedures for emergency maintenance.

Test and Development Systems 
Test and development systems are used by both users and IT staff. The availability of these systems is subject to current projects.